Privacy Policy — Your Data Protection on 3rrr

1. Introduction

3rrr is an online entertainment platform designed for adult players in Pakistan. When you use 3rrr — whether to bet on cricket, play Live Casino, explore Fish Games, or manage your PKR deposits and withdrawals — you share certain information with us. This Privacy Policy is our commitment to being transparent about what that information is, why we need it, and how it is protected.

We take privacy seriously not just because it is the right thing to do, but because the trust of our players is something we genuinely value. If you have questions about anything in this policy, our support team is available around the clock and can be reached at [email protected].

This policy should be read alongside our Terms and Conditions, which govern the overall use of the 3rrr platform. Where terms in these two documents overlap, this Privacy Policy takes precedence on matters relating to personal data.

2. Data We Collect

3rrr collects personal data in two main ways: information you provide directly when registering and using the platform, and information collected automatically when you access the platform.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Email address and phone number (for account communications and support)
• Username and encrypted password
• Identity documents if you are asked to complete a verification check
• Payment method details necessary to process PKR deposits and withdrawals (see Section 5 for how payment data is handled separately)
• Any communications you send to the 3rrr support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited and features used within the platform
• Session duration, login times, and navigation patterns
• Betting history, game activity, and transaction records
• Cookie and session data (covered in detail in Section 6)

We do not collect information we do not need. If a particular feature of the platform does not require a specific piece of data, we do not ask for it.

3. How We Use Your Data

The data 3rrr collects is used for specific, legitimate purposes directly related to operating the platform and serving Pakistani players well. The table below summarises the main uses:

We do not use your data for automated decision-making that produces legal or similarly significant effects on you without human review. If an account restriction is applied based on system flags, you can contact support to request a manual review.

4. Legal Basis for Processing

3rrr processes your personal data on the following legal grounds:

• Contract performance: Processing your registration details, deposits, withdrawals, and betting activity is necessary to fulfil our obligations to you as a platform user.
• Legitimate interests: Fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring are carried out based on our legitimate interest in operating a safe and fair platform.
• Legal obligation: Identity verification and transaction record-keeping may be required to meet applicable legal obligations around anti-money laundering and know-your-customer procedures.
• Consent: Sending you marketing emails, promotional SMS messages, or push notifications is only done where you have explicitly opted in. You can withdraw this consent at any time without affecting your account.

5. Payment Data and Security

All PKR transactions on 3rrr — whether via JazzCash, Easypaisa, Raast, bank transfer, or mobile wallets — are processed through the respective payment provider's own secure infrastructure. 3rrr does not store your full payment credentials, wallet PINs, card numbers, or online banking passwords.

When you initiate a deposit or withdrawal, the relevant payment provider handles the transaction on their own platform. 3rrr receives a confirmation of the transaction outcome and the amount, which is then reflected in your 3rrr account balance. This separation ensures that your financial credentials are never exposed to 3rrr's systems.

• Transaction records (amounts, dates, method type, and status) are stored in your account history for support and dispute resolution purposes.
• Withdrawal requests are processed back to the same payment method used for the most recent deposit wherever operationally possible, as an additional fraud-prevention measure.
• If a chargeback or dispute is raised through your payment provider, 3rrr may retain relevant transaction data during the investigation period.

6. Cookies and Tracking

3rrr uses cookies and similar technologies to keep the platform working properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. The types of cookies 3rrr uses are as follows:

• Essential cookies: Required for the platform to function. These handle your login session, remember your language preference, and keep your bet slip active. The platform cannot work correctly without them.
• Functional cookies: Remember your preferences such as preferred deposit method, display settings, and recently visited game categories so you do not have to reset them every visit.
• Analytics cookies: Help us understand which parts of the platform are most used, where players spend time, and where improvements are needed. This data is aggregated and anonymised — it does not identify you personally.

3rrr does not use third-party advertising or retargeting cookies. Your browsing activity on 3rrr is not shared with ad networks or used to show you targeted ads on other websites.

You can control or delete cookies through your browser settings. Blocking essential cookies will affect platform functionality including the ability to stay logged in. Blocking analytics cookies will not affect your ability to use 3rrr normally.

7. Sharing Your Data

3rrr does not sell, rent, or trade your personal information. Your data is shared only in the following limited and specific circumstances:

• Payment providers: JazzCash, Easypaisa, Raast, and banking partners receive the minimum information necessary to process your PKR transactions.
• Game providers: Third-party Live Casino and game providers may receive a session token and anonymised player identifier to load games correctly. They do not receive your full name, contact details, or financial information.
• Fraud and security services: We may use third-party services to help detect and prevent fraudulent activity. These providers process data only on our behalf and under strict confidentiality obligations.
• Legal requirements: If 3rrr is required to disclose information by law, court order, or regulatory authority, we will comply with such requirements. Where legally permitted, we will notify you before complying.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified of any such change and your data will continue to be protected under this policy or a successor policy.

All third parties with whom 3rrr shares data are required to handle it in compliance with applicable data protection standards and may only use it for the specific purpose for which it was shared.

8. Data Retention

3rrr retains your personal data for as long as your account is active and for a reasonable period afterwards to meet legal, financial, and operational obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum period after account closure to satisfy legal record-keeping obligations.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years after the transaction date for financial compliance purposes.
• Support correspondence: Messages exchanged with the 3rrr support team are retained for up to two years after the relevant issue is resolved.
• Marketing preferences: Records of your opt-in or opt-out decisions are retained to ensure we respect your communications preferences accurately over time.
• Self-exclusion records: If you have self-excluded, a record of that exclusion is retained permanently to prevent the account from being reinstated in error.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with your identity.

9. Your Rights

As a user of the 3rrr platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact support at [email protected] with your registered email address and a description of your request.

• Right of access: You can request a copy of the personal data 3rrr holds about you. We will respond within a reasonable timeframe and provide the information in a clear, readable format.
• Right to rectification: If any of the information held on your account is inaccurate or out of date, you can ask us to correct it. Some corrections may require verification of the new information.
• Right to erasure: You can request that 3rrr delete your personal data. This right is subject to certain limitations — for example, we may need to retain transaction records for legal compliance even after account closure.
• Right to restrict processing: In certain circumstances, such as if you contest the accuracy of data we hold, you can request that we limit how we use your data while the matter is resolved.
• Right to object: You can object to the processing of your data for marketing purposes at any time. You can also object to processing based on legitimate interests, though this may affect your ability to use certain platform features.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another service where technically feasible.

We will respond to all data rights requests promptly. If you are not satisfied with our response, you have the right to escalate the matter through appropriate channels available to you.

10. Children's Privacy

3rrr is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Account registration requires you to confirm your date of birth, and age verification checks may be applied to accounts where there is any doubt about the account holder's age.

If 3rrr becomes aware that an account has been opened by a minor, the account will be closed immediately, any balance will be forfeited in line with our Terms and Conditions, and all associated personal data will be deleted promptly.

If you are a parent or guardian and believe a minor in your care has created an account on 3rrr, please contact support immediately so the account can be reviewed and closed without delay.

11. Data Security

3rrr takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse.

• All data transmitted between your device and 3rrr is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way hashing — even 3rrr staff cannot read your password.
• Access to personal data within 3rrr's systems is restricted to staff who need it to perform their role, and all such access is logged.
• The platform undergoes regular security reviews and vulnerability assessments.
• In the event of a data breach that poses a risk to your rights or interests, 3rrr will notify affected users without undue delay and take immediate steps to contain the incident.

While 3rrr takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and do not share your login details with anyone. If you suspect unauthorised access to your account, contact support immediately.

12. Changes to This Policy

3rrr may update this Privacy Policy from time to time to reflect changes in the platform, our practices, or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised review date shown at the top of the document.

Where changes are significant — for example, if we begin using your data in a new way or sharing it with new categories of third parties — we will take reasonable steps to notify active users through on-platform messaging or email before the changes take effect.

Continued use of 3rrr after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact support to arrange account closure.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 3rrr handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries promptly and thoroughly.

For responsible gaming related requests including self-exclusion and deposit limits, please visit the Responsible Gaming page for full details and options available to you.